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New problem solver


18 Messages

Tuesday, March 6th, 2018 11:00 AM

Netgear CG3000DCR from trial days locking up

I have a Netgear CG3000DCR which rebooted last week during the wind event in the central VA area. Now after a preiod of time it quits responding and passing traffic. Only a powere cycle will fix the issue. I have tried a factory reset and have the same issue.


Anyone here that can point me in the right direction on how to handle this? It is a second modem at my location as my primary modem, and the one on my account, is an Arris owned by me.


Don't really want to call into support as I figure this setup will easily confuse them.



1.1K Messages

6 years ago


Hi Ropeguru and welcome to the business forums.


I would like to assist with your gateway and review for any issues. Please private message me your full name, the name of your business, the full service address and the phone number associated with your account.