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1 Message

Wednesday, September 27th, 2017 2:00 PM

How to Get IPv6?

I just contacted customer support to see about getting IPv6 activated on my service.


I got the strange answer of "we're not allowed to change IPv6 settings" and a modem reboot.


I have a SMC D3G gateway and can access the web interface.


Appreciate any advice on proceeding, feel like Comcast customer service is a dead end on this.


(Aside: there also seems to be no way to open a ticket on the website that might get routed to someone knowledgeable, have to call).




1.1K Messages

7 years ago


Hi jlstoner and welcome to the support forums.


I can certainly assist with your gateway. We'll need to set you up with a new one. Please private message me your account number and the name of your business.