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jlstoner's profile

Visitor

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1 Message

Wed, Sep 27, 2017 2:00 PM

How to Get IPv6?

I just contacted customer support to see about getting IPv6 activated on my service.

 

I got the strange answer of "we're not allowed to change IPv6 settings" and a modem reboot.

 

I have a SMC D3G gateway and can access the web interface.

 

Appreciate any advice on proceeding, feel like Comcast customer service is a dead end on this.

 

(Aside: there also seems to be no way to open a ticket on the business.comcast.com website that might get routed to someone knowledgeable, have to call).

 

Responses

Official Employee

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1.1K Messages

3 years ago

 

Hi jlstoner and welcome to the support forums.

 

I can certainly assist with your gateway. We'll need to set you up with a new one. Please private message me your account number and the name of your business.