Unify UCI modem support

Comcast Business customer modem compatibility list shows Unify UCI cable modem as compatible for new speed requirements like 800/200Mb.

I have the cable modem at my Xfinity serviced residence and it works fine - getting ~1G download and ~190MB upload speed.

At my company (served by Comcast Business I get ~900MB download and ONLY 40MB upload speed. The 800/200 service shows as available at my business address and my curret plan is 800/200. What gives?

Responses

Comcast_Aldrik

Official Employee

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27 Messages

3 months ago

Thank you for reaching out to us @user_d40485! I’d like to take a further look at your account. Please send us a direct message with your full name, business name, full address, and last four digits of your account number or full phone number. To send a Direct Message:

Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
- As you are typing a drop-down list appears. Select "Comcast Business" from that list
- An "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_d40485

New Member

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3 Messages

Not sure how to do a direct message

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3 months ago

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Comcast_Ray

Official Employee

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31 Messages

Thanks for letting us know, user_d40485. These steps will get a direct message to us.
Click "Sign In" if necessary
Click the "Direct Messaging" icon or go to https://forums.businesshelp.comcast.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
- As you are typing a drop-down list appears. Select "Comcast Business" from that list
- A "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it"

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3 months ago

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user_d40485

New Member

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3 Messages

found it - sent message

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3 months ago

0