Unify UCI modem support

Comcast Business customer modem compatibility list shows Unify UCI cable modem as compatible for new speed requirements like 800/200Mb.

I have the cable modem at my Xfinity serviced residence and it works fine - getting ~1G download and ~190MB upload speed.

At my company (served by Comcast Business I get ~900MB download and ONLY 40MB upload speed. The 800/200 service shows as available at my business address and my curret plan is 800/200. What gives?

Responses

Comcast_Aldrik

Official Employee

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27 Messages

4 months ago

Thank you for reaching out to us @user_d40485! I’d like to take a further look at your account. Please send us a direct message with your full name, business name, full address, and last four digits of your account number or full phone number. To send a Direct Message:

Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
- As you are typing a drop-down list appears. Select "Comcast Business" from that list
- An "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_d40485

New Member

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3 Messages

Not sure how to do a direct message

Like

Reply

4 months ago

0

Comcast_Ray

Official Employee

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32 Messages

Thanks for letting us know, user_d40485. These steps will get a direct message to us.
Click "Sign In" if necessary
Click the "Direct Messaging" icon or go to https://forums.businesshelp.comcast.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
- As you are typing a drop-down list appears. Select "Comcast Business" from that list
- A "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it"

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4 months ago

0

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user_d40485

New Member

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3 Messages

found it - sent message

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4 months ago

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user_5e386b

New Contributor

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1 Message

15 days ago

Same issue. Were you ever able to get this resolved?

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Comcast_ThomasD

Official Employee

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29 Messages

user_5e386b - Thank you for taking the time to reach out to us on our Business forums. Our team can help. Please send us a direct message with your full name, business name, full address, and phone number. By clicking the "message" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.

• Click "Sign In" if necessary

• Click the "Direct Message" icon in the top right corner

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there

• - As you are typing a drop-down list appears. Select "Comcast Business" from that list

• - An "Comcast Business" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

Like

Reply

15 days ago

0