Unable to access Gateway unless I reboot it.

After an hour or so, sometimes less. I cannot access my Comcast BWG device.

If I unplug it, wait forever for it to boot up I do get a small window of time to login to it.

Is this an issue or is it "as designed"

Rob

Responses

CCMichael

Gold Problem solver

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575 Messages

9 years ago

hello robnewcomb,

are you still experiencing service issues?

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robnewcomb

Visitor

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4 Messages

9 years ago

Yes, I still have to reboot the gateway in order to access the admin functions.

luckly its not something I do often and I try to do it after or before working hours.

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CCMichael

Gold Problem solver

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575 Messages

9 years ago

I would like to send a factory reset to your device to try and resolve this issue. Would you send a private message with your account and contact information if you would like me to try this on your equipment?

Thank You

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