Steps to connect/use own modem

We have a modem listed as approved by Comcast Bussiness (https://business.comcast.com/help-and-support/internet/use-your-own-comcast-business-modem-device/). When we connect the modem, it initializes but does not access internet. What are the steps to get our modem to work with our Comcast Business service.

(Note: We only use internet service; no phone. We intent to return the Comcast modem/gateway so we don't have to pay leasing fees).

Responses

user_Phil

Advocate

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1.1K Messages

6 years ago

Hi gpiotras and welcome to the business forums.

When getting an approved modem/gateway, this would need to be activated. I can activate this for you manually. Please private message me your first and last name, the name of your business, the full address of your business location and the phone number associated with your business account. Please also include the make, model and CM mac address found on your modem/gateway.

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