Equipment
Modems, Gateways, and Networking Devices
New Contributor
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5 Messages
Wednesday, January 6th, 2016 1:00 PM
router password
Hi, My router password isn't working can you please reset to the default. Thank you.
Question
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Updated
9 years ago
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Responses
VBSSP-RICH
Advocate
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1.4K Messages
9 years ago
Hello Bobster47 and welcome,
If you do not use a Comcast Static IP 1,5, or 13 block, then you can depress the little black reset button on the back of the Comcast Gateway (CG) for 15 seconds minimum, then your device will be set to factory default including your CG login password credential.
Hope this helps you out.
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Bobster47
New Contributor
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5 Messages
9 years ago
Thanks - static IP in use:(
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VBSSP-RICH
Advocate
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1.4K Messages
9 years ago
Then you must call 800-391-3000 and use the technical high speed internet option and request the technical agent reset your Comcast Gateway password. You can also private message any of the forum administrators like Comcast_Michael, etc. to get this accomplished.
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Bobster47
New Contributor
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5 Messages
9 years ago
Comcast Michael took care of it offline. Thanks Mike.
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