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New Member

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5 Messages

Saturday, April 15th, 2023 5:40 PM

Router Admin Tool Is Not Secure

The business I do IT work for got a new Xfinity modem on 4/13/2023.  We called for a technician to visit because the internet connection was going in and out.  He replaced the existing Xfinity modem with a new one on that date.

I enabled remote management.  I set the protocol to HTTPS and changed the default port number to another one for added security.  Both Chrome and Edge browsers show that the host is not secure, and will only allow HTTP, which causes the modem to reject logging in.

I spoke by Chat with Comcast support about the issue.  The agent told me there's no such thing as remote management and refused to assist me any further.

I then called the Comcast business support number, which always forces you to needlessly accept a reboot of the modem, and needlessly disrupt your internet connect, before you can speak to a tech about anything at all.  So after wasting my time with this, I finally got to request a call-back from a tech.

The agent I spoke to advised me to set the firewall level for IPv4 to a level higher than the default low setting.  I tried this, and it did not resolve the issue.  I remote using the public  static IP address with HTTPS and the port number I assigned.  If I try the IP address the settings page in the modem says to use for remote management, it simply redirects to the public static IP address for the gateway, and the web browser shows the host is not secure.

The old modem we had did not have this issue.  After I set up remote management it worked fine until a couple of months ago, when it started exhibiting the same behavior as the new modem.

I wonder if anyone can tell me what I'm doing wrong or missing here.

Official Employee

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31 Messages

1 year ago

Hey there @user_21d701 thanks for contacting our Xfinity Support Team over our Business Forums. You came to the right place for help, and we are happy for the opportunity to work together. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

New Member

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5 Messages

@Comcast_Jorge​ 

The only icon I see to use is a messaging icon.  When I try to enter the person for the message, Comcast_Jorge does not appear in the list, and I cannot proceed.  It will only allow someone in the dropdown list, and you're not in the list.

Contributor

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18 Messages

@user_21d701,

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

New Member

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5 Messages

"Xfinity Support" is not in the dropdown list.  There are several users listed that have the word, "support", in the name, but none is Xfinity Support.

Official Employee

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31 Messages

Sorry for the confusion and let me send you the detailed steps to direct message us. We will be waiting to hear from you.

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

New Member

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5 Messages

There are 3 icons in the upper

In-app notifications

Direct messaging

User (profile, sign-out, bookmarks)