Reset cusadmin password to default please

Hi there! I'm so sorry for the delay. During this time, we are doing our very best to make sure we respond to you as soon as possible. Thanks so much for reaching out. You've absolutely reached the right place, and are in good hands. I will own this Issue for you and ensure that I provide the best help I can today. All I need is your full name, account number (follow link https://comca.st/2OFWSJq, account number is at the top right)and address including city, state, and zip code exactly how it reflects on the bill? Thanks in advance.

Bruce

Acct. #

Alcohol Justice,

Thanks so much for taking the time to reach out to us regarding your admin password. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I truly appreciate you supplying all of the account details. I would love to get this reset for you. When I go through this process it may cause the modem to reset and I don't want to disrupt any work that you may be doing. Would it be ok for me to proceed with this now?

We are able to log into the modem remotely with your approval, but this will reset the modem itself. If you would like us to try this at a later time let us know when the best time to try would be 

I apologize there is no way for me to save or download the configuration files, but the good news is if I restore the password to the default password this will not impact any other settings in the modem. Also resetting the modem should not affect your ability to log in remotely. Once the modem is back online your internet connection will be there. The default password should be highspeed or CantTouchThis. This is a great link that will help us manage your modem. (https://comca.st/2P1TlFr) The last section listed will help us log in to your Admin Tool.

Perfect! No problem at all. I was able to log into the modem and restore the password to the default password. The default username will be "cusadmin" If you have any other questions about logging into your modem please let me know. 

Are you using the Comcast Business app to manage your account? I hope you are using our app! We are always enhancing our apps because we want to offer digital solutions that make managing your account as easy as possible. If you open the Internet section in the app you can always check the status of your connection. 

Awesome, I am glad you are using the app. Are you now able to log into the modem?

Hello, how are you? I hope overall your day is going well. I wanted to touch base with you again since I never heard back. Is the issue resolved and can you log into the modem? We are a dedicated team that is here to do all we can and will always make sure we fix the issue! I hope you can now log in and you are not experiencing any unexpected issues. Please let me know if I can do anything else to help. 

HELP! Both default passwords do not work.

I do not want to lose the modem configuration. Please do not do a hard reset. Thank you in advance.