Reset button on my router\modem doesnt seem to be working.

Hello, I want to thank you for taking the time to reach out to us in forums. I am sorry to hear that you are not able to restore your modem to factory defaults but I will be more than happy to help you. Are you able to send a private message so I can take a closer look at your account and equipment? Please include your name, the phone number associated with the account, and your entire service address. (with the city, state, and zip code)

Got your private message, thanks!