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Genexxa13's profile

New Contributor

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7 Messages

Saturday, May 30th, 2015 3:00 PM

Purchased a New Modem- Netgear

Hello all at Comcast/Xfinity, I hope this message finds you well and living abundantly. 

I purchased a Cable Modem Router and need instructions for swapping out my old modem and installing

a new modem.

 

1. I need to know if the Netgear is compatible with Xfinity Internet service

 

2.  Instructions for configuring service on the new modem

 

3.  RMA needed to return the old modem that belongs to Comcast/Xfinity

 

 

IN CHRIST SERVICE

Genexxa

National Evangelist

Operations Director @ MagoHart

Advocate

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1.4K Messages

9 years ago

Hello again Genexxa13,

 

Please see my comments below. Thanx.

 

1. I need to know if the Netgear is compatible with Xfinity Internet service

 

All Comcast Business supported modems can be found at this link.   In the Business Internet Tier gauge, simply bring the blue ball down to the internet speed you have then below will be the list of Customer Owned Modems that are supported. 

 

2.  Instructions for configuring service on the new modem

 

After you purchase your COM, simply contact a internet technical agent at 800-491-3000 for provisioning and activation. 

 

3.  RMA needed to return the old modem that belongs to Comcast/Xfinity

 

Your choices are to have a Comcast Technician pick up you Comcast Gateway (CG) or turn it in at CG to your closest Comcast Service Center.

 

Hope this helps you out. 

Gold Problem solver

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610 Messages

9 years ago

To add to Richs comment, if you follow his link to the mydeviceinfo.comcast.net page, I am actually not seeing any retail Netgear brand modems as compatible with Business class service.... what model of Netgear did you purchase?

New Contributor

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7 Messages

9 years ago

 

 

Hello all, does anyone know the link at Comcast/Xfinity to return business equipment  For example the Business Comcast Modem?

 

 

IN CHRIST SERVICE

Genexxa

National Evangelist

Operations Director @ Magohart 

New Contributor

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7 Messages

9 years ago

Thanks, I checked the website and it is compatible.

Advocate

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1.4K Messages

9 years ago