Good morning, davids_im and welcome to the business forums. Thanks for posting today and I appreciate you reaching out and letting us know you're not able to get logged in.
You are able to perform a factory reset the gateway by holding down the pinhole in the back of the gateway until it reboots which would reset the credentials to the default; however, this would cause all other settings to default as well.
If you would like for me to reset the password to the default manually without a factory reset, please private message me your full name, the name of your business, the full address of your business location and the phone number associated with your business account.
user_Phil
Advocate
•
1.1K Messages
6 years ago
Good morning, davids_im and welcome to the business forums. Thanks for posting today and I appreciate you reaching out and letting us know you're not able to get logged in.
You are able to perform a factory reset the gateway by holding down the pinhole in the back of the gateway until it reboots which would reset the credentials to the default; however, this would cause all other settings to default as well.
If you would like for me to reset the password to the default manually without a factory reset, please private message me your full name, the name of your business, the full address of your business location and the phone number associated with your business account.
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