Modem dropout

The modem on this account has been dropping out and reconnecting 6 minutes later. The most recently this afternoon.

Why is this?

It sets off alarms and causes unnecessary recoveries.

Responses

Comcast_Airelle

Official Employee

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80 Messages

4 years ago

Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there!

0

Customer99

New Contributor

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14 Messages

4 years ago

The chat icon in the upper right asks for the person to chat with. I use your "handle" and it doesn't find you.

1

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CC_Tambrey

Recognized Contributor

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25 Messages

Our apologies for the confusion, try using Comcast Business instead! :)

I no longer work for Comcast.

Like

Reply

4 years ago

0