New problem solver
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17 Messages
Gateway AC power input: 240V-tolerant?
Good day,
Comcast's field tech just finished replacing our gateway, and porting our primary phone line over to it. With that said, I trust the "backup" battery in the new gateway about as far as I can throw my minivan.
With this in mind: I'd like to power the gateway from our in-house battery plant, which does have a 240V inverter on it (for running stuff that can't be run directly from 48VDC).
So, my question: Is the gateway's AC power input a 'universal' type? As in tolerant of 240VAC? Most such devices have an input range of 85-260VAC.
Oh, and please... No boilerplate responses or timid queries about "why" I want to do this. It's a simple enough question, requiring nothing more than knowledge of the specifications of the gateway's internal AC power supply.
Thank you.
Accepted Solution
user_fc3678
New problem solver
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17 Messages
2 years ago
UPDATE: It only took FIVE HOURS, plus two chat sessions and two phone calls to Support (one of which disconnected all on its own) to finally get an answer on this.
Specifically: The AC input range on the business gateway unit is 100-130VAC. It will not support a 240V input (which, personally, I think is ridiculous).
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Comcast_Ray
Official Employee
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44 Messages
2 years ago
Hi there, user_fc3678! Congratulations on the new modem! That is always nice to have! We only offer the 1 type of backup battery that we recommend having in the Comcast Business modem. The user manuals for the Comcast Business modems do not show if it has a 240V inverter. You can check with the modem manufacturer on this, or we can get a visit set up to further discuss this with a technician.
If you would like to set up a visit, please send us a direct message with your full name and complete service address. To do so, click on the direct messaging icon located at the top right of this forums page.
To send a direct chat message to "Comcast Business":
Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or go to https://forums.businesshelp.comcast.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
- As you are typing a drop-down list appears. Select "Comcast Business" from that list
- A "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it"
(edited)
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