However, CS rep told me yesterday that since I have Voice service, I have to use (rent) Comcast modem which means I still have to pay 14.95 for equipment fee even I could use my own internet modem.
Since you do have our business class voice services, that would be correct. The equipment fee would remain. However, if you lease both internet and voice equipment, there is only a single equipment charge. Please let me know if you need anything.
ewatts420
New problem solver
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48 Messages
7 years ago
No fee if you use your own modem.
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user_Phil
Advocate
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1.1K Messages
7 years ago
Hi fancy and welcome to the forums.
ewatts76 is right. No equipment fee if you have your own modem. Here's a link to modems we support:
https://business.comcast.com/help-and-support/internet/use-your-own-comcast-business-modem-device/
Please also keep in mind that statics from Comcast Business would not work without leased equipment. Let me know if you need anything.
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fancy
New Contributor
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2 Messages
7 years ago
Thank you for reponding.
However, CS rep told me yesterday that since I have Voice service, I have to use (rent) Comcast modem which means I still have to pay 14.95 for equipment fee even I could use my own internet modem.
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user_Phil
Advocate
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1.1K Messages
7 years ago
Since you do have our business class voice services, that would be correct. The equipment fee would remain. However, if you lease both internet and voice equipment, there is only a single equipment charge. Please let me know if you need anything.
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JandT
New Contributor
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2 Messages
1 year ago
Fee goes up...equipment just gets older....
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