New problem solver
•
20 Messages
Comcast Business Gateway Firmware Update
Hi.
Two issues that support cannot help me with.
1. The Comcast-supplied "modem" will sometime decide to update its firmware in the middle of the day. This results in 10 minutes or so of downtime. Is there a way to configure this to occur at a certain time?
2. The timestamp on log entries are 1 hour behind. How can one configure the correct time?
Thanks.
Accepted Solution
rtbsoft
New problem solver
•
20 Messages
9 years ago
Can anyone help with this?
I wish Comcast could actually support the equipment they give us.
0
0
Accepted Solution
CCMichael
Gold Problem solver
•
575 Messages
9 years ago
Hello rtbsoft,
it sounds as though the modem is not completely configuring the firmware update. I can send a refresh to the modem to try and resolve this for you. Please send a private message so we may proceed.
Thank You
0
0