Cannot Access Comcast Gateway Admin Tool. Default passwords do not work. Help!
Over the last weekend, we upgraded our Comcast business Internet system to a significantly faster level. As part of that change, we needed to replace our old SCG Comcast business gateway. The new gateway (CBR CGA4131COM) will not accept either of the default passwords and will not let me log into the gateway admin panel. This is very frustrating because we are unable to use the admin tool to configure our gateway.
Could you please supply me with a admin tool password that works so we can begin going through our configuration settings? To the best of my knowledge, there is no way to just change the password. That field does not appear at all.
If we will need a partial, targeted reset from Comcast to enable the password function, *please be sure that none of the other settings on the gateway are changed in any way (not cleared or altered by the password reset function)*. We spent significant time entering the proper values into the gateway when the Comcast tech was here. That was when we configured the gateway. All we need to have changed is the password function, and nothing else. Just prior to leaving, he mentioned that the passwords and user ID had not been changed. However, the default passwords do not work, unfortunately.
Thanks very much for any assistance with this.