Contributor
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21 Messages
Cannot Access Comcast Gateway Admin Tool. Default passwords do not work. Help!
Over the last weekend, we upgraded our Comcast business Internet system to a significantly faster level. As part of that change, we needed to replace our old SCG Comcast business gateway. The new gateway (CBR CGA4131COM) will not accept either of the default passwords and will not let me log into the gateway admin panel. This is very frustrating because we are unable to use the admin tool to configure our gateway.
Could you please supply me with a admin tool password that works so we can begin going through our configuration settings? To the best of my knowledge, there is no way to just change the password. That field does not appear at all.
If we will need a partial, targeted reset from Comcast to enable the password function, *please be sure that none of the other settings on the gateway are changed in any way (not cleared or altered by the password reset function)*. We spent significant time entering the proper values into the gateway when the Comcast tech was here. That was when we configured the gateway. All we need to have changed is the password function, and nothing else. Just prior to leaving, he mentioned that the passwords and user ID had not been changed. However, the default passwords do not work, unfortunately.
Thanks very much for any assistance with this.
John
CC_Shaina
Contributor
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6 Messages
3 years ago
Hello @JN_92 and thank you for reaching out to our team here at the Comcast Business Support Forums! I am so sorry to hear that after the modem replacement and configuration with the technician you have not been able to access the Admin Tool. When mentioning the default username and passwords, are you referring to those listed in this article?
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JN_92
Contributor
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21 Messages
3 years ago
Yes, that is exactly the area we are having problems with. The Admin tool does not accept the two default passwords and there is no way that I can see that allows us to change the non-working passwords.
John
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user_c5e40b
New Contributor
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5 Messages
3 years ago
I have the same issue. I've read in these forums in multiple places that you at comcast can reset the cusadmin password without losing the configurations on the gateway. Below is a quote from CC_Anisa in your forums.
"Good afternoon, thank you so much for taking the time out to reach out to the Digital Care Team here through the forums. You could do this yourself by factoy resetting the modem but this would put all the settings back to default. So, we can do this for you on our end so you do not end up loosing all of your settings. Can you please send us a private message with your name, the full address, and the account or phone number?"
I can't access using the passwords highspeed & CantTouchThis. I think the phone guy changed the password when he installed our phone equipment but says he didn't. I have static IP's and use mac filtering for additional security. to do a factory reset will take hours if not days and our business phone system will be out. I'm starting to regret changing my internet & phones to Comcast.
There must be a way for you to reset the password without losing my settings as I have read this is possible in multiple locations in the forums.
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user_c5e40b
New Contributor
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5 Messages
3 years ago
It has been 6 days!!! Is someone going to answer my post?
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user_040492
New Contributor
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2 Messages
2 days ago
Hello,
After a recent outage/update we have lost the ability to access our gateway with the admin password. We have tried both defaults and what was our known password with no luck. There is not network Key on the gateway to use. I see there is a way for you to reset the admin password without us losing our configuration, Please help?
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