Accessing Comcast business gateway

hello,

i am trying to access our comcast business gateway so that i can update it, our internet keeps dropping but i have used cusadmin/highspeed but it won't let me in....please help

i am just trying to figure out why we keep loosing internet.

thanks,

sarah

Responses

TDMSarah1

New Contributor

•

3 Messages

9 years ago

ok so im not so sure i understand what you mean.

i am on 1 of the 7 computers on our network. are you saying that i need to be on a specific computer to do this?

0

VBSSP-RICH

Advocate

•

1.4K Messages

9 years ago

Hello TDNSarah1 and welcome,

You must be interconnected to the Comcast Gateway via an Ethernet based computer connected to any of the LanPorts 1-4 in order to connect. If you are still having issues and are not using a Static IP address, then depress the little black reset button for 15 seconds minimum to reset you default cusadmin/highspeed CG login credentials.

Hope this helps you out.

0

VBSSP-RICH

Advocate

•

1.4K Messages

9 years ago

No I am saying that any computer directly connected to the CG via Ethernet cable can be used to log into any LanPort 1-4 in the CG.

0

TDMSarah1

New Contributor

•

3 Messages

9 years ago

ok thanks....i think this is beyond me at this point....i have no idea what to do but that you very much for your help.

0