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rcaldwelljr's profile

New Member

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1 Message

Tue, Dec 29, 2020 2:00 AM

Gateway Login Credentials Reset

I have forgotten the login credentials for the Gateway Login. I tried the last recorded credentials that I have but it isn't working. Please advise.

Responses

New Member

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1 Message

3 m ago

I also need to reset my username and password

Official Employee

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401 Messages

3 m ago

Hi @AsprayThis link should be what you need in order to reset your username and password and you can also restore the gateway to its factory settings, including the password and username printed on the label, by using the instructions here. Please note that a factory reset will wipe any previous settings.

Please let us know if those do not work and we will be glad to take a closer look and assist further 🙂 

New problem solver

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13 Messages

2 m ago

Gina, I must be missing something because following that first link I only see instructions for changing WIFI related settings.

New Contributor

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1 Message

2 m ago

I need my gateway device password reset anyone have a link to a procedure ?

Official Employee

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3 Messages


Hi @fernando_callejas I believe this is the link you're looking for: https://comca.st/3qXzFEa

 

Let us know if you have any issues.