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Wed, Jan 20, 2021 1:00 AM

Backup LTE doesn’t work

We have had a multi day service outage including the backup LTE system. When I call customer support, I get hung up on due to known outage. Isn’t the point of the backup LTE to ensure internet connectivity?

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Hace 6 m

As of the past day we've been having the exact same problem. I know the 4G was working yesterday but I can't find any information about how to troubleshoot during these outages.