Using my static ip?

I'll start off by saying I'm new to this, and may be doing something wrong.

I bought a business plan for the static ip.

A third party service I am using is expecting me to connect to their website from this ip.

I am using a MacBook directly wired into the Comcast Gateway.

I can connect to the internet no problem. But my ip is reading as something else other than my static ip I see assigned to me on the comcast website.

Am I doing something wrong? Am I misunderstanding how this works?

Any help or guidance would be greatly appreciated.

Thank you!

Responses

Comcast_Billie

Official Employee

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87 Messages

2 years ago

Hello @user_81e7e7 and thank you for reaching out to us here on our Comcast Business forums! You may need to configure your local Area network following the directions located here: Configuring local area network (LAN) IP addressing Have you already attempted to follow the directions under the "Fixed IP configuration" section?

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user_81e7e7

New Member

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2 Messages

@Comcast_Billie Thank you for the reply!

I do not have a need to set a specific LAN IP.

I believe my issue is related to the WAN address.

Something else I noticed, my router settings under Gateway>Connection>Comcast Network says my static address is not configured.

I would expect to see the static ip assigned to me from Comcast listed here, and this is making me think maybe it was not set up completely?

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2 years ago

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CC_Jay

Contributor

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15 Messages

Let's take a further look into this together. Meet us in DM to get started.

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon in the top right corner

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there

• - As you are typing a drop-down list appears. Select "Comcast Business" from that list

• - An "Comcast Business" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

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2 years ago

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