Skip to content
U

New Member

 • 

2 Messages

Friday, June 10th, 2022 3:44 AM

Using my static ip?

I'll start off by saying I'm new to this, and may be doing something wrong.

I bought a business plan for the static ip.

A third party service I am using is expecting me to connect to their website from this ip.

I am using a MacBook directly wired into the Comcast Gateway.

I can connect to the internet no problem. But my ip is reading as something else other than my static ip I see assigned to me on the comcast website.

Am I doing something wrong? Am I misunderstanding how this works?


Any help or guidance would be greatly appreciated.

Thank you!

Official Employee

 • 

83 Messages

2 years ago

Hello @user_81e7e7 and thank you for reaching out to us here on our Comcast Business forums! You may need to configure your local Area network following the directions located here: Configuring local area network (LAN) IP addressing Have you already attempted to follow the directions under the "Fixed IP configuration" section?

New Member

 • 

2 Messages

@Comcast_Billie​ Thank you for the reply!

I do not have a need to set a specific LAN IP.

I believe my issue is related to the WAN address.

Something else I noticed, my router settings under Gateway>Connection>Comcast Network says my static address is not configured.

I would expect to see the static ip assigned to me from Comcast listed here, and this is making me think maybe it was not set up completely?

Contributor

 • 

15 Messages

Let's take a further look into this together. Meet us in DM to get started.

 

• Click "Sign In" if necessary 

• Click the "Direct Messaging" icon in the top right corner

• Click the "New message" (pencil and paper) icon 

• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 

• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 

• - An "Comcast Business" graphic replaces the "To:" line 

• Type your message in the text area near the bottom of the window 

• Press Enter to send it

I no longer work for Comcast.