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New Member


2 Messages

Friday, June 10th, 2022 3:44 AM

Using my static ip?

I'll start off by saying I'm new to this, and may be doing something wrong.

I bought a business plan for the static ip.

A third party service I am using is expecting me to connect to their website from this ip.

I am using a MacBook directly wired into the Comcast Gateway.

I can connect to the internet no problem. But my ip is reading as something else other than my static ip I see assigned to me on the comcast website.

Am I doing something wrong? Am I misunderstanding how this works?

Any help or guidance would be greatly appreciated.

Thank you!

Official Employee


83 Messages

2 years ago

Hello @user_81e7e7 and thank you for reaching out to us here on our Comcast Business forums! You may need to configure your local Area network following the directions located here: Configuring local area network (LAN) IP addressing Have you already attempted to follow the directions under the "Fixed IP configuration" section?

New Member


2 Messages

@Comcast_Billie​ Thank you for the reply!

I do not have a need to set a specific LAN IP.

I believe my issue is related to the WAN address.

Something else I noticed, my router settings under Gateway>Connection>Comcast Network says my static address is not configured.

I would expect to see the static ip assigned to me from Comcast listed here, and this is making me think maybe it was not set up completely?



15 Messages

Let's take a further look into this together. Meet us in DM to get started.


• Click "Sign In" if necessary 

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• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 

• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 

• - An "Comcast Business" graphic replaces the "To:" line 

• Type your message in the text area near the bottom of the window 

• Press Enter to send it

I no longer work for Comcast.