Skip to content

New Member


5 Messages

Sunday, January 7th, 2024 12:22 AM

Technical Issue - DNS Configuration

There appears to be a typo in the reverse DNS record for the IP address The current PTR record is incorrectly set to without a trailing dot, which results in an improperly formed FQDN. This has been causing issues with our domain's resolution and email delivery.

Official Employee


33 Messages

6 months ago

Hello, @user_Serg. We appreciate you reaching our team regarding the DNS configuration, we can certainly help with the reverse DNS. Please send a DM with your full name and address. 

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message