Reverse DNS request

I need to add a Reverse DNS entry for my IP address. I have followed the advice posted by several Comcast employees on here and sent direct messages, but nobody has responded. How can I get this done?

Thank you

Responses

Comcast_Orlando

Official Employee

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59 Messages

2 months ago

Hey, there @user_b5a7c6 Happy Tuesday and thanks for taking the time to reach out, I would be more than happy to help getting a reverse DNS setup for you. In order to get started can you please click the chat bubble in the top right corner and send a message to our "Comcast Business" handle?

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user_b5a7c6

New Member

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3 Messages

Hi Orlando, I have sent 2 messages to ComcastBiz_Support. Is that the right one?

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2 months ago

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Comcast_Orlando

Official Employee

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59 Messages

@user_b5a7c6

To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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2 months ago

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user_b5a7c6

New Member

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3 Messages

Thank you. I followed all of that, but I don't see any "Xfinity Support" in the drop down.

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2 months ago

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Comcast_Orlando

Official Employee

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59 Messages

@user_b5a7c6

I do apologize, I recommend you reach out to our awesome Xfinity business colleagues via 866 479 8136

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2 months ago

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