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COS_Michael's profile

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Wednesday, July 31st, 2019 10:00 AM

Request to Update/Modify PTR

Hi I need to speak to a representative about updating an IP address on a PTR reverse lookup. We are currently undergoing some network changes and part of the change includes updating our DNS settings. My understanding is that I have to talk with Comcast directly as our other Domain provider(GoDaddy) does not handle PTR.


Much appreciated.




1.1K Messages

5 years ago

Hi COS_Michael and welcome to the business forums!


That would be correct as you would need to speak with us in order to implement or edit your PTR record. To implement this, a Comcast Business customer would need to also be subscribed to a static block. I'll be glad to assist with your request. May I please have you private message me your full name, the name of your business, the full address of your business location and the phone number associated with your business account? Please also include the static address you would like to use along with the domain name of where you would need this to resolve to.