Domain Names/Static IP
Managing, controlling, and support for Custom Domain Names
New Contributor
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4 Messages
Sunday, May 22nd, 2022 4:01 PM
Request fro Non Generic PTR record
Many email messages are blocked because my static ip address returns a generic PTR record
Question
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Updated
3 years ago
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Responses
Comcast_Christina
Official Employee
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33 Messages
3 years ago
Hi, @dalyd. We'd be happy to look further into this for you. Please send us a PM with your name, business name and address in full, please!
Steps to send a Private Message:
Click "Sign In" if necessary
Click the "Peer to peer chat" icon or https://comca.st/3PBppOp
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
- As you are typing a drop-down list appears. Select "Comcast Business" from that list
- A "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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