Comcast Business Support Community

Request fro Non Generic PTR record

Many email messages are blocked because my static ip address returns a generic PTR record

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Request fro Non Generic PTR record

Many email messages are blocked because my static ip address returns a generic PTR record

72

1

0

Cannot Ping or SSH to Servers on Static IP's with Servers connected to two routers then the Gateway

I used to have an old style Comcast Business Modem, was having drop issues so they upgraded to Comcast Gateway with combined Modem Wifi Router. With old set up could SSH to each machine or Use Remina remote session. Now cannot ping, SSh or remote desktop.

This Link is a bit more informative but still does not resolve the issue: Comcast Business Static IP and your firewall, port configurations and web site blocking Things get confusing because instead of straight passthru modem The Gateway is a composi

Cannot Ping or SSH to Servers on Static IP's with Servers connected to two routers then the Gateway

I used to have an old style Comcast Business Modem, was having drop issues so they upgraded to Comcast Gateway with combined Modem Wifi Router. With old set up could SSH to each machine or Use Remina remote session. Now cannot ping, SSh or remote desktop.

Below is session from tech support that indicates you cannot SSH port 22 to to separate harddware servers that each have their own router connected to the comcast gateway.Corey: Hello, thank you for using chat through your portal to reach out to us

Cannot Ping or SSH to Servers on Static IP's with Servers connected to two routers then the Gateway

I used to have an old style Comcast Business Modem, was having drop issues so they upgraded to Comcast Gateway with combined Modem Wifi Router. With old set up could SSH to each machine or Use Remina remote session. Now cannot ping, SSh or remote desktop.

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