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user_72a842

New Contributor

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6 Messages

Wednesday, June 30th, 2021

PTR Record Needed

Hello,

I need a PTR record created.  How do I go about that?

Thank you.

Paul  

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Updated 

4 years ago

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CC_MichaelB

Recognized Contributor

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13 Messages

4 years ago

Hi there Paul! Thank you reaching out. I know how important it is to obtain a PTR record. PTR or pointer records are also called reverse DNS records because they are used to point an IP address back to a domain name which is the reverse function of an A record. Are you looking to obtain this information? 

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user_72a842

New Contributor

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6 Messages

4 years ago

Yes.  I have an on-premises mail server and static IP from Comcast and I need to have the PTR record added.

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user_72a842

New Contributor

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6 Messages

4 years ago

Xfinity Live is the only item that shows up when I search in chat.  I don't see Xfinity Support.

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CC_Morgan

Gold Problem solver

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49 Messages

Hmm. OK, thank you for letting me know. Let's see if the following steps help:

 

  •    Click "Sign In" if necessary
  •    Click the "Peer to peer chat" icon or https://comca.st/3qsCH3I
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it

I will let you know if/when I see your private chat message come through. If you have any additional difficulties, please let me know here in this thread.

I no longer work for Comcast

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4 years ago

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user_72a842

New Contributor

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6 Messages

4 years ago

These are the options that appear when I type "Xfinity Support"

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Comcast_Armand

Official Employee

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49 Messages

Thanks so much for the screenshot!  Can you tell me if you are able to click the support tab?  From there are you able to send us a message?

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4 years ago

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Comcast_Armand

Official Employee

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49 Messages

That certainly is odd.  Can you tell me if you refresh the page, are you able to send us a message then?

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4 years ago

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user_72a842

New Contributor

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6 Messages

Opening a new page did it.  

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4 years ago

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CC_Morgan

Gold Problem solver

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49 Messages

Does it look like you have the option to message us now? If so, feel free to initiate the message, that way we can reply from there. 

I no longer work for Comcast

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4 years ago

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