PTR record for static IP

Hey there @user_jl0867. We appreciate you taking the time to reach out to our team through Forums. We'd be more than happy to help, to start please send a Private Message with your full name and address. 

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

There is no peer to chat only direct messaging and no xfinity support in the “to” line