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New Member

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2 Messages

Mon, Sep 6, 2021 3:11 PM

PTR Record Domain name updates

Hi,

I recently updated the new Exchange server, and the PTR host name has to be updated on Comcast PTR record,

How I request it?

Official Employee

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41 Messages

3 m ago

Hey there, @user_9d0bbe, thanks for reaching out through our Xfinity Business Forums! We would be happy to assist you with your PTR record request! You have definitely reached the right place! 

 

Please send us a private message with your name, business name, and service address to "Comcast Business" by clicking on the chat icon at the top right of the page. 

New Member

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2 Messages

@Comcast_Jeniece 

I chatted with support and he couldn't do it, how can I send the private message to you?

Official Employee

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41 Messages

I apologize for the issues you had with chat support! We would be happy to take a look at your account to see if we can help! You will need to click on the chat icon at the top right-hand side of the page and send your request to "Comcast Business". We look forward to speaking with you!