Our customers are experiencing problems because our domain is being blocked by SecurityEdge

Hello and Happy Tuesday, User_3b5871! I hope you had a great weekend! I also appreciate you taking a moment out of your day to reach out to us on our Business Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs! Going forward, I'm truly sorry to hear in regard to our SecuirtyEdge platform blocking out your domain and not allowing your customers to access your website. Did you know that there are actually really great web filtering tools within the SEcuirtyEdge settings that both you and your customers can toggle through to disable any blocking that is associated with your URL? To learn more about these awesome management tools with our SecuirtyEdge services, please follow the information here: https://business.comcast.com/help-and-support/internet/securityedge-manage-settings/

You are asking me to tell non-technical customers who probably have zero access or the required tech knowledge to modify their SecurityEdge settings? They don't have access to those settings! 

Just some background, I had to call multiple times over months even though I manage three sites with disabled SecurityEdge (we use our own routers and don't need the service). It took us a couple of months to figure out with traceroute's that even with it disabled, SecurityEdge would somehow reactivate by itself even when it showed as disabled. And it was only about a month ago, that a Comcast level 2 tech used some backdoor method to "permanently" turn off SecurityEdge. 

Please just research why our domain is being blocked on SecurityEdge. Fix the problems, or allow your business customers to opt out of SecurityEdge without doubling to tripling their monthly fees.