New Member
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4 Messages
Not recieving emails
I called earlier this month about an email issue that we were having. We were not receiving emails from misbo.org (which is where our email lists sits) to misbo.com, which misbo.com is through comcast. I talked to security a few times and they kept telling me that the issue is on my end. I called and spoke to those who hosts our email lists and they have no filters on the server end. They told me to contact my ISP, which I've done. I even checked my firewall and nothing is being blocked as far as email traffic is concerned.
I find it very odd that comcast keeps telling me it's on my end, because now I'm getting more reports from others that their emails are bouncing back to them. Yet again, I call security and they said the issue is at the users end. I don't know about you, but if the email issue is growing, I think it's a no brainer that the issue lies with comcast. If anyone has experienced this, any help to resolve this would be appreciated.
VBSSP-RICH
Advocate
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1.4K Messages
10 years ago
Hello cg and welcome,
It looks like you need to get the following zone file records fixed with Comcast information:
10 mx01.ch3.comcast.net.
50 mq01.ch3.comcast.net.
ns1.memberclicks.com.
2014080503 3600 300 86400 3600
You can log into your Business Class Portal administrator account, then under Manage Services click Email, the click View DNS Info to find the addresses you need.
Hope this helps you out.
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Comcast_Jon
Administrator
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1.5K Messages
10 years ago
Hello cg,
Welcome to the forum.
I did a DNS search on the domain of: misbo.org and it is missing its PTR/RDNS entry on its mail server.
Please note the missing PTR/RDNS on mail.misbo.org below:
Query: 129.224.57.198.in-addr.arpa. Query type: Any record
Recursive query: Yes Authoritative answer: Yes
Query time: 718 ms. Server name: n/a
Answer: 129.224.57.198.in-addr.arpa. 86400 PTR 198-57-224-129.unifiedlayer.com. <-- this needs have PTR entry.
Here is the DNS entry as whole -
Retrieving DNS records for misbo.org...
DNS servers
ns2.misbo.org [198.57.224.129]
ns1.misbo.org [198.57.224.128]
Answer records
Authority records
Additional records
Please check with misbo.org's host to remedy this missing entry.
Thank you
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