Domain Names/Static IP
Managing, controlling, and support for Custom Domain Names
New Member
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2 Messages
Need PTR for static IP
I pay for static IPs and could not find a way to set DNS PTR. Without PTR, other businesses have trouble contacting my services.
How can I accomplish this?
Comcast_Benny
Official Employee
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13 Messages
13 days ago
@user_a Hello and good afternoon. Thanks for adding to the forum. We appreciate it, and are happy you thought of us to assist. A domain can be added by calling in with our support teams whenever you need immediate assistance at 1-800-391-3000. On the weekends or if you don't have time to call in, we can submit them as well. Send us a direct message. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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