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shadmin
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New Contributor

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3 Messages

Thursday, January 24th, 2019

Closed

Need a PTR record

We would like to have a pointer record added.  Thank you.

Question

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Updated 

2 years ago

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ROSECOMP

New Contributor

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2 Messages

4 years ago

You have to call Comcast Business Support @ 1-800-391-3000 so they can do an account verification check to make sure you are authorized to make the change request and to create a case/ticket for the request. The changes are usually made within 24 hours and they will email or call you to follow up.

It can be tedious but it helps makes sure cyber-criminals don't have yet another tool in their arsenal.

(edited)

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user_fd60f2

New Contributor

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1 Message

2 years ago

Need ptr records configured! 

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Comcast_Billie

Official Employee

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114 Messages

@user_fd60f2 Thank you for taking the time to reach out to us here on our Comcast Business Forums. I'd love to help you with this request. To get started please send a DM to Comcast Business with your full name, address and phone number assosicated with the account.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there.
As you are typing a drop-down list appears. Select "Comcast Business" from that list.
An "Comcast Business" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

2 years ago

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