My New Arris SURF(brick)board
I decided it would be nice to upgrade my cable modem. Firing up Google search I typed "comcast supported modems"
Unfortunately, when I talked with support that's when the sad news came, the Arris SBG6782-AC "supported" SURFboard modem is a fine print "almost" supported modem. I have Static IPs. This problem became not only mine but several others on the support forums.
Please present this information on your supported device page. It would be most helpful if the reason why something is not currently supported is mentioned, such as Static IP, so the consumer can take the matter up with the manufacture.