Skip to content
thiennguyen's profile

New Member

 • 

1 Message

Wednesday, October 25th, 2017 5:00 PM

Lost static IP address after doing a reset

​Hi,​

​ ​

​I inherited a Comcast Business Internet Gateway with no known password.​

​The default cusadmin/highspeed did not work.​

​I pushed the reset pin for few seconds to reset the unit.  I could access the gateway at 10.1.10.1 with the default login/password.​

​ ​

​On the other hand, the static IP address setup was gone.  Now the WAN side showed some DHCP address.​

​ ​

​Can I have the gateway be setup with static IP address as before?​

​Moreover, I would like it to be setup so that all traffic is sent/forwarded to the Cisco ASA connected to the gateway.  The Cisco ASA will do all the filtering and routing.​

​ ​

​Thanks,​

​Thien​

​ ​

​PS: I sent a private message to Comcast_Jessie a couple of days ago but I did not hear back at all.​

​ ​

Advocate

 • 

1.1K Messages

5 years ago

Hi thiennguyen and welcome to the business support forums.

 

I can certainly assist with your gateway and static. There is a possible second password found here: https://business.comcast.com/support/internet/setup-manage-comcast-wifi-business-wireless-gateway/#secure. Please private message me your account number and the name of your business.

(edited)