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thiennguyen's profile

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Wednesday, October 25th, 2017 5:00 PM

Lost static IP address after doing a reset


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​I inherited a Comcast Business Internet Gateway with no known password.​

​The default cusadmin/highspeed did not work.​

​I pushed the reset pin for few seconds to reset the unit.  I could access the gateway at with the default login/password.​

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​On the other hand, the static IP address setup was gone.  Now the WAN side showed some DHCP address.​

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​Can I have the gateway be setup with static IP address as before?​

​Moreover, I would like it to be setup so that all traffic is sent/forwarded to the Cisco ASA connected to the gateway.  The Cisco ASA will do all the filtering and routing.​

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​PS: I sent a private message to Comcast_Jessie a couple of days ago but I did not hear back at all.​

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1.1K Messages

5 years ago

Hi thiennguyen and welcome to the business support forums.


I can certainly assist with your gateway and static. There is a possible second password found here: Please private message me your account number and the name of your business.