New problem solver
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30 Messages
Level 2 closed my trouble ticket w/o notice
Mail forwarding is broken. Here is how I was treated by support.
Day 5. Finally got a call from a tech, at 1900 local time. he agreed something was odd, but it coild not be investigated for lack of a privileged Comcast admin at the late hour, and said I would be called day 6.
Day 6 came and went.
Day 7, I called Comcast. Telephone agent said it had been marked resolved, a customer education issue. I exploded on the phone. She said, I was wrong,it was an education issue, the problem had been resolved. I could do nothing more than start a new ticket, and I would be contacted in 24 hours...
Day 5. Finally got a call from a tech, at 1900 local time. he agreed something was odd, but it coild not be investigated for lack of a privileged Comcast admin at the late hour, and said I would be called day 6.
Day 6 came and went.
Day 7, I called Comcast. Telephone agent said it had been marked resolved, a customer education issue. I exploded on the phone. She said, I was wrong,it was an education issue, the problem had been resolved. I could do nothing more than start a new ticket, and I would be contacted in 24 hours...
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