JeremyR's profile

New Contributor

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7 Messages

Tuesday, October 20th, 2026 6:08 PM

IP address changing DURING passive ftp session

We have a business that uses ftp heavily throughout the day to transfer files.   Lately we have been having trouble with FTP sessions failing.   With some help of our host, we found that our IP address connects with our static IP, but then changes part way through to another unknown, but owned by Comcast, IP address.  Due to that, our FTP host blocks the traffic and the ftp fails.

Has anyone experienced this or know a way to get it so that Comcast does not to this?

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Official Employee

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7 Messages

23 days ago

Hi there @JeremyR   Thank you so much for reaching out.  It seems your FTP sessions are failing due to your IP address changing during the connection, which may be caused by Comcast's network policies. To resolve this, ensure that your business has a static IP address and consider contacting Comcast to verify your network configuration. Additionally, check if your FTP host can whitelist your static IP to prevent blocking. If issues persist, consult with your email or network administrator for further assistance in maintaining a stable connection.  Click the link below for more info.  

 

https://www.xfinity.com/support/articles/list-of-blocked-ports

New Contributor

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7 Messages

I do have a static IP address.    The host can whitelist it and has.  The problem is that the IP address changes to an unknown IP during the ftp session.

Official Employee

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64 Messages

Thank you so much for sharing those details with us, @JeremyR! We would recommend reaching out to our support line by calling  (800) 391-3000. Please let us know if you have any other questions/concerns, we are happy to help! 

New Contributor

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1 Message

22 days ago

Glad I found this, me too. 

  • I pay for a static IP block
  • Oct 20 324am my network drops for 6 minutes (Presumably CBR2 updates being applied)
  • Oct 20 330am 1.5% of my network requests show as coming from my routers dynamic wan address, not from my static address
  • Oct 21 315am my network drops for another 6 minutes
  • Oct 21 321am the error is no longer there 

The reproduction of the failure was pretty simple:

  req_resp=requests.get(IP_CKECK_API)
  logging.info(req_resp.text)
  time.sleep(.5)

This would return the wrong IP 1.5% of the time, using various "What is my IP" APIs from AWS, Cloudflares, ifconfigme and the likes. All showed the same error rate. 

Public IP              Requests    Percent
--------------------------------------------
7.the.dynamic.wan.ip   1206      1.56%
ERROR                     30      0.04%
5.my.static.ip 76017     98.40%
--------------------------------------------
TOTAL                     77253    100.00%

This did get fixed in this morning's update they rolled out.. But I wanted to leave a note here too since this type of "wrong ip being sent" bug had a huge impact on my business' security policies.

(edited)

Official Employee

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59 Messages

 

Thank you for sharing so other readers may benefit, UlamSpirals!