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IMMTech's profile

Visitor

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7 Messages

Wed, Oct 7, 2015 11:00 AM

How do I delete my DNS zone

Anyone know if there is a way to completely remove my DNS zone from comcast's DNS servers? I'm currently only using comcast for connectivity. Another company is hosting my DNS, web and email. However adns.cs.siteprotect.com is still returning an authoratative anser for my domain (and has incorrect records).

 

I've opened a ticket with support and they have no idea what i'm talking about.

 

John

Responses

Trusted Forum Contributor

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1.4K Messages

5 y ago

Hello IMMTech and welcome,

 

How did your zone file get " adns.cs.siteprotect.com " into the NS record in the first place?

 

If you have not put this domain-name under the Comcast unbrella via a.) using an existing email address, b.) adding your existing domain via this link , or c.) name your 3 page starter free website your existing domain name, then you should be able to contact your email hosting company and ask them to remove that address from the NS record of your zone file. You should also ask them for administrative privilidges to be able to make these changes like most website owners do have.

 

If you need any further assistance, please provide your domain-name.com/net/biz/etc. which is typically the suffix of your email address for example   email-address-name@domain-name-suffix.

 

Hope this helps you out 

 

 

Visitor

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7 Messages

5 y ago

Good evening,

 

according to this site: (http://businesshelp.comcast.com/help-and-support/web-hosting/move-website-to-comcast-keep-domain-name/) adns.cs.siteprotect.com are nameservers that are owned by comcast. Here is a snipet from the link:

 

Access your registrar (e.g., Godaddy.com, Network Solutions) and update the current Name Server entries to the following Comcast addresses:

• adns.cs.siteprotect.com
• bdns.cs.siteprotect.com

 

Comcast business used to host our DNS, email and Website. We moved these to another provider. When we worked with comcast business support to migrate these services, they assure us that the dns zone would be removed from their DNS servers. It wasn't.

 

I attempted to use the link you provided hoping that I would find a "remove DNS zone" button. When i click on websites, there's nothing listed. Im assuming this is because while i was working with comcast business support, they delete my account and I had to create a new one. according to them, this would have removed all references to us from the portal.

 

If i do a nslookup on our domain name (immlutheran.org) using google, godady or network solutions name servers, the proper records are returend. If i do an nslookup against adns.cs.siteprotect.com, my old records are returend. It's also an Authoratative reponse. This server thinks it own our domain.

 

Somehow our zone is still present in your servers and I really need to get it removed. We migrated services back in February of 2015. I was notified by a customer that they were unable to email us (they're using comcast business for name servers) about a month ago. It's been about 3-4 weeks that I requested support to make these changes and we're still experiencing an outage.

 

Thank you for responding! i hope this doesn't come accross like i'm blaming you. I'm just really frustrated!

Trusted Forum Contributor

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1.4K Messages

5 y ago

The following are your zone file records and I do not see any Comcast NS address within: A 50.62.168.2 MX 10 immlutheran-org.mail.protection.outlook.com. CNAME No CNAME record found. NS ns-cloud-c1.googledomains.com. ns-cloud-c2.googledomains.com. ns-cloud-c3.googledomains.com. ns-cloud-c4.googledomains.com. PTR No PTR record found. SOA ns-cloud-c1.googledomains.com. dns-admin.google.com 36 21600 3600 1209600 300

Visitor

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7 Messages

5 y ago

Good morning,

 

what DNS server are you querying when you get these records? here is a screenshot of my nslookup : (http://1drv.ms/1Nq5bUF). as you can see, i change my server to adns.cs.siteprotect.com and lookup all records for immlutheran.org. You can also see that it's an authoratative response. meaning this server thinks it owns immlutheran.org.

Trusted Forum Contributor

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1.4K Messages

5 y ago

From your post I am looking up " If i do a nslookup on our domain name (immlutheran.org) using google, " and this is where I obtain the Zone File records from....

Visitor

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7 Messages

5 y ago

Im not sure i understand your last response.

 

If i query google, godaddy, or ANY other companies DNS servers, i get the correct records returned to me. When i querry or domain against Comcast DNS servers, the incorrect records are returned. Somehow our dns zone is still active on your servers. This needs to get deleted.

Trusted Forum Contributor

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1.4K Messages

5 y ago

I also do not know what you mean by " When i querry or domain against Comcast DNS servers, the incorrect records are returned. "? There is only one domain zone file and it is always handled by the domain hosting company, which Comcast does not offer to anyone. Even if you bring your domain under the Comcast umbrella, that same domain file records are only updated and this follows turn if you move it out of Comcast umbrella, these zone file records are changes as you can easily see up on dsngoodies.com, for instance. So, I am not sure as to what your exact issue is and could you please explain further....

Visitor

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7 Messages

5 y ago

according to the link i sent earlier, Comcast owns adns.cs.siteprotect.com. If i connect specifically to this server and ask THAT server (not dnsgoodies) to give me all the records for immlutheran.org it responds with an authoratative response (meaning that server thinks it owns the dns zone:

https://social.technet.microsoft.com/Forums/windowsserver/en-US/89bd7e00-17b1-4fba-a2f2-1f6191d4a1c3/authoritative-dns-server-vs-nonauthoritative-dns-serve?forum=winservergen) with incorrect dns entries.

 

Please try the following: (asusming you're on windows) 

 

1. open a command prompt

2. type nslookup. press enter

3. at the nslookup prompt type: server adns.cs.siteprotect.com

4. press enter

5. type set type=any

6. press enter

7. type: immlutheran.org

8. press enter

 

these steps will query the DNS server that comcast owns, and will return the records for my domain. as you see they're wrong.

 

 

 

 

 

Administrator

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1.5K Messages

5 y ago

Hello IMMTech,

 

The community would like to help, but can you clarify a few items for us?

 

1. For the nslookup test, was the test completed on your network or on a 3rd party network?

2. Do you have any issue sending/receiving emails?

 

Thank you

Visitor

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7 Messages

5 y ago

Good afternoon,

 

Thank you for your response. I've done it several locations. Home network, work network, others. All return the same records because when i query using nslookup, i'm doing the lookup against adns.cs.siteprotect.com. We do have issue receiving emails. this is actually how this issue was reported to me. We are church/school orgranization and a parent told their teacher that they were unable to email us. after looking in to it, the parent is sending email from a comcast business domain. Since adns.cs.siteprotect.com thinks it's authoratative for immlutheran.org, it will never query our real nameservers.

 

So, anyone who is using adns.cs.siteprotect.com and bdns.cs.siteprotect.com as their dns servers are unable to get to our web site or email us.

 

Visitor

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7 Messages

5 y ago

Anyone have any thoughts?