Help from Portal Team for domain transfer

I posted earlier about having trouble with transferring our domain from Bluehost to Comcast Business. 

Comcast_John, you mentioned involving the Portal Team to help me resolve the matter, and would really appreciate either you alerting them or letting me know how to alert them from my end. I've made several phone calls to Tier 1 and Tier 2 support but to no avail. I really need to get this transfer done asap.

Time is of the essence here. Please advise. Thank you in advance for your help!