New Contributor
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6 Messages
Had to do a hard reset, need Static IP to be reconfigured
We were having a variety of issues with how the our internet was routed. In the end, I did a hard reset on the modem as well as our router. Everything is working now except I need the Static IP reconfigured. However, this is the third time today I've had to do it due to a variety of issues and having to reset the modem a couple times.
The IP status shows one IP address (the one we've been using for years), but when the customer service rep on the phone reconfigured it, it was off by 1 digit (x.x.x.21 vs x.x.x.22). I would prefer our static IP to be 21. I am currently not at the office, but I have enabled remote management on the modem. However, I can't access it without the IP address being set.
Thanks
Jen
CC_Jay
Contributor
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15 Messages
3 years ago
Hi there, @guardianfire. Thanks for reaching out to our Business Forums for help to reconfigure your static IP. My team is the perfect place for support. Can you first do me the huge favor of initiating a chat by providing your full name and address? To begin a chat, please click the chat icon in the top right of the page. Search for Xfinity Support, if needed.
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guardianfire
New Contributor
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6 Messages
3 years ago
Hi Justin! Thanks. I did go to the Peer to Peer Messaging, but there is no listing for Xfinity Support in the drop down that pops up when I start typing.
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guardianfire
New Contributor
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6 Messages
3 years ago
All right thanks, I have done that. Do you know if this will be responded to this evening or is support done for the night?
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guardianfire
New Contributor
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6 Messages
3 years ago
The Xfinity Support is not showing up. I did send messages to just "support". I also tried messaging you directly.
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