Had to do a hard reset, need Static IP to be reconfigured
We were having a variety of issues with how the our internet was routed. In the end, I did a hard reset on the modem as well as our router. Everything is working now except I need the Static IP reconfigured. However, this is the third time today I've had to do it due to a variety of issues and having to reset the modem a couple times.
The IP status shows one IP address (the one we've been using for years), but when the customer service rep on the phone reconfigured it, it was off by 1 digit (x.x.x.21 vs x.x.x.22). I would prefer our static IP to be 21. I am currently not at the office, but I have enabled remote management on the modem. However, I can't access it without the IP address being set.