Domain Transfer

Hello ka17,

Welcome to the forum.

The community would like to help, but can you clarify a few items for us?

1. What your domain name.

2. Are using these steps for the troubleshooting:?

 Use your existing domain name with Comcast Business email and web hosting

Thank you

I am having this EXACT SAME PROBLEM with Domain Transfer of my domain universalcitizen.org.

I follow the steps precisely and it always gets stuck at step 3, which does not complete even after weeks. The Comcast DNS tool step in the support instructions shows it has propagated correctly. I do not know what else I can do but ask for help from Comcast, yet again.

I tried the transfer multiple times over the past few months and opened tickets with Comcast, which unfortunately seem to get closed without resolving this problem or anyone communicating with me about it.

When I called one of the very first times, Comcast connected me to an engineer to get help but he gave me very generic help and never called me back. At one point on a new ticket someone else from Comcast support sent me a message to tell me they had changed my password to troubleshoot the issue and they would get back to me, but he never did. I had discovered the password change before their communication by being locked out and I left it for a while for them but eventually changed my password again. But the problem has not been resolved. The ticket is closed and there is nothing left in my request history, .

I let it go for a long while this last time, but is time to try again. I really need this to work very soon, my old in-house email server makes me nervous.

-=Drew

Progress! After the third call today I was successfully transferred to Adds And Changes, which appears to be the correct department, and someone there is working hard on the problem and seems to have made more progress than ever before, after he took the time to read all the notes on my account and ask me questions to get up-to speed on my exact issue. I am pleased.

They are currently telling me that the problem is there is something in the string of my initial existing domain with them @comcastbiz.net which is being rejected by their system. I chose that domain on a whim and do not use it so they are now changing it for me. In the process, it looks like I can now have double the speed of my internet but everything else the same for the same price and no new contract.

Unfortunately, we got disconnected but I actually believe I will get a callback this time and if I am lucky it will be resolved TODAY.

Fingers crossed. I hope your issue with this is also resolved / resolving.

-=Drew

Hello UniversalCitizn,

Welcome to the forum.

Thank you for sharing your experience and posts, we appreciate it.

Additionally we do apologize for your getting closed without the issue being resolved, but glad to hear it is making progress to proper resolution.

Please post back to the community if you need additional assistance or if can please tell us how this issue resolved.

Thank you