New Member
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1 Message
COMCAST NIGHT MARE
We got comcast business class little over a week Now and I finally had to break down and pay comcast to set up Microsoft 2007 outlook to get it up and running witch I feel was unfair as we have had nothing but grieve from day one with this business class the info on the support is out dated and wrong . Now we have shut our web site down and witch to comcast web-hosting and it's been four days and I can't find anyone to help me time is money for a business and we need our site back up I have call the support line several time and have not gotten any futher then where I was at when I called everything is pointed over to comcast from the other hosting company as I was told to do I have a one page site and I was suppose to have a 25 /300mb site I'm very unsatisfied with the service and the lack of training been shown to help the customer and yet still want my money bad business I will try to contact support one last time in the am I have read all the marterial provided that I know of yet I have gotten know where....
jsteedle
New Member
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3 Messages
11 years ago
I am having the same problem. It is now day 17 and we do not have email or website. I have talked to 11 different people at Customer Support and most know little or nothing. They do know how "to escalate my trouble ticket." My ticket has been escalated 4 times already. Even the ones who seem somewhat informed get nowhere. The business portal is poorly designed and has no useful information. I am insulted every time it sends me to "Signature Support" and wants to charge me $29.95 a month.
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CC_John
Retired Employee
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1.9K Messages
11 years ago
Welcome jsteedle. We apologize for the delay in resolving this issue. We have referred this to the Business Portal support team.
Thank You
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