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dev0's profile

Visitor

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4 Messages

Mon, Feb 25, 2019 7:00 PM

Can't find static IP configuration

I'm paying for a static IP address, but am pretty sure that my DPC3941B is not configured with a static IP address. After a lengthy (and painful) move of service a couple of months ago, I never received my new static IP address configuration. When I go to the "Services -> Internet" tab when logged in at business.comcast.com, I don't see a "View Static IP" link, as described in this article: https://business.comcast.com/help-and-support/internet/comcast-business-internet-view-your-static-ip-address/

How can I find out my static IP address coinfiguration?

Responses

Official Employee

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1.1K Messages

2 years ago

Hi dev0 and welcome to the business forums. 

 

I appreciate you reaching out about not being able to view your statics through the online portal. I'll need your information in a private message. May I please have you private message me your full name, the name of your business, the full address of your business location and the phone number associated with your business account? 

Visitor

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4 Messages

2 years ago

Hi Phil,

Sent you a private message.

Thanks!