canoot ping static ip address

hello,

have a new installaion of a Cisco DPC3939B wih one purchased static IP address.

Connected a Cisco RV220 router to a LAN port of the DPC3939B.

Configured the WAN port IP address on the RV220 to be the "usable" static IP address.

All the clients connected to the RV220 LAN ports can connect to the Internet.

How can I verify that the RV220 router is responding to the "usable" static IP address?

Ping and tracert works for the IP address assigned to the DPC3939B.

Ping and tracert fail for the "usable" IP address.

Responses

Accepted Solution

VBSSP-RICH

Advocate

•

1.4K Messages

9 years ago

Hello chloe24 and welcome, You must make sure that your RV220 WAN interface is programmed correctly as follows: 1. Static IP Routable Address 2. Static IP Gateway Address 3. Static IP Subnet Mask 4. Primary and Secondary DNSs 75.75.75.75 and 75.75.76.76 If all of the above addresses are programmed correctly and your device is Ethernet interconnected to one of the DPC Lanports, then you should be able to ping the Static IP Routable Address no problem. Hope this helps you out.

0

Accepted Solution

train_wreck

Gold Problem solver

•

610 Messages

9 years ago

In addition, you'll need to make sure that the Cisco RV220 is configured to respond to pings ("ICMP" messages) on the static IP-configured interface (WAN interface). This is sometimes a checkbox labeled "Respond to WAN ping" or an option to NOT "filter" pings or ICMP.

Another way you can check whether the Cisco device has the proper static IP config is to go to http://myipaddress.com from any computer connected to the Cisco's LAN. That web site should show your usable static IP address.

0

chloe24

New Contributor

•

3 Messages

9 years ago

Thanks very much for your answer, it was helpful.

I did have the RV220 configured to not respond to ping.

0