You incorrectly disconnected my service and won't do anything about it.

I got home today (Friday 12/12) and find no internet access. I am an IT guy so I begin a few steps of of basic troubleshooting, no luck, so I call comcast. First person discovered my service has been intentionally disconnected. I inform them that directly off my bill (which is paid) it says my service goes from 11/23 to 12/22. He can't do anything about it and needs to transfer me to another department. I ask if I'll have to start all over explaining to the next person, he says no they will be informed and I won't have to start over. Guess what? After a medium hold time, "Hello how can I help you"? No info on me. Typical... This person also cannot do anything. They tell me I have to talk to the sales department because my internet being out is not a technical support problem. I was told that they had sent someone out to my house and physically disconnected my cable, and that they are the only ones who can send out someone to reconnect it. Oh, and they're closed now so your SOL. Tomorrow I have the privilege of dealing with a sales department who has no incentive of getting me connected quickly, as I'm not a new sale. Stay tuned to see what kind of ridiculous time frame they give me. I bet it's a week before they can get an "installer" out to connect me after their f-up. Stay classy, comcast.

Responses

adamschumacher

New Contributor

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3 Messages

10 years ago

I have a bit of an update, it seems I was outright lied to as to why the support I was able to actually talk to couldn't help me. They told me a comcast tech had come out to my house and physically disconnected my service. I went outside and it is very easy to tell that this was a lie because we have snow on the ground, and unless this tech has a hoverboard they were not in the vicinity of my home wiring panel area or the power poll. Also, the cable modem has a diagnostic feature and it successfully pings various websites. Kind of hard for that to happen if my cable has been physically disconnected. I have attempted to call back to support two times now. First call they of course say they cant do anything but will transfer me to someone who can. Upon being transferred, I get a "we are closed" message and the call disconnects. I call back, and after various "push 1, 2, etc" I get to the part where they ask you if you would like to do their short survey. After making my selection there, I get disconnected.

My stress level is through the roof. This is already an outrageous situation and I really, really hate being lied to.

This is the equivalent of selling someone a cross country train ticket then kicking them out in Nebraska (no offense Nebraska) and giving them the middle finger as you chug away.

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CC_John

Retired Employee

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1.9K Messages

10 years ago

Hi adamschumacher. I apologize for the problems you have encountered with your Comcast service. At this time our Business Service Center reports that services were restored on 12/13. Please let us know if you have further issues that we can assist you with.

Thank You

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