New Member
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1 Message
Why Business permanently closed still need to pay the Early Termination Fee
Hello, our company has permanently closed due to poor economic conditions, and I still have 12 months left on my contract. I called today to request a contract termination, but they informed me that I need to pay a $420 early termination fee. I’m not terminating the contract without cause; it’s because the company has shut down. Additionally, the contract states, “A Service Order may be terminated by either party immediately upon notice if the other party has become insolvent or involved in liquidation or termination of its business, or adjudicated bankrupt, or been involved in an assignment for the benefit of its creditors.” We fall under the termination of business category, so we shouldn’t have to pay this $420 fee.
Comcast_Paula
Official Employee
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33 Messages
2 years ago
Hello @user_859ca1! Thank you for reaching out to us on our Comcast Business Forums. I'm extremely sorry to hear of the economic conditions causing your company to close. It's been rough for so many companies. I hope for better times!
For Comcast Business contracts and service disconnections all matters have to be managed by the Comcast Business teams. We unfortunately do not have access to these specifics and would not be able to assist with validating or waiving a termination fee.
I understand fully how this would create an additional hardship on top of a hardship, and I'm sorry that I can't assist directly, but our awesome peers with the Comcast Business team will be able to help out! They are available by phone at 1-800-391-3000. Please contact them to dispute the termination charges.
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user_8c6be0
New Contributor
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2 Messages
2 years ago
Were you able to resolve this?? I am in the same boat. My business terminated. I did not sell it, it wasn't acquired (2 failed attempts) and I made no money out of the business. It is ceasing to exist and they are telling me I have to pay over $1k. I obviously do not have that money as um....my business just shut down and I lost everything. I escalated it and the "supervisor" called on a private number and left a voicemail with no return number. I am beyond frustrated. This company is awful.
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user_25a3fe
New Contributor
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9 Messages
2 years ago
I am in the SAME situation. I had an employee terminated within the 90 days because she changed the comcast contract and added 2 years. They said "we ASSUME that if someone provides the account number then they can make changes..." ASSUME?! And for this they are telling me I owe them over $2000 to cancel. I have this all documented my concerns in email since MAY. 4 months of documentation and emails. And now my business is dissolving and there are no dollars left.
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user_248b33
New Contributor
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2 Messages
2 years ago
This is horrible Comcast shouldn’t be able to do this, I also had to close my business due to landlord issues and they’re currently making me pay for disconnected service.
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user_970cdd
New Contributor
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1 Message
3 days ago
It's still going on! Our business terminated unexpectedly... Not even in the space and Comcast says it's 30 days after we notify them of termination... HOW!?? Equipment was returned within a week -- no services of theirs were used and they send to collection agency to get their money from a closed business. Makes me sick. Managers supposed to call us back.. no one does.. their automated system leaves you on the line for hours. TERRIBLE. Is there NO HARDSHIP clause? any suggestions???
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