New Member
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1 Message
Urgent: Lack of Response Regarding Installation and Training
I am extremely frustrated by the lack of communication regarding our Comcast Business Voice Edge implementation from
[Edited: "Personal Information"]
Your team was very proactive in obtaining signatures and moving the agreement process forward. However, now that we need critical information regarding our installation date and training schedule, no one has returned my calls or emails.
We need an immediate update on:
- The installation date
- The training schedule
- The assigned project manager and point of contact
This project is time-sensitive, and the lack of response is unacceptable. Please contact me as soon as possible with a status update and next steps.
Comcast_Frank
Official Employee
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43 Messages
3 days ago
Hi there, @user_f3732d. Thanks for reaching out to us here on the forum. Sorry to hear you're having trouble getting in touch. We can send a message to the team to see if they can reach out to you and move forward.
Please send us a direct message including your full name, as well as the complete address for the service location and phone number attached to the account.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Comcast Business".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
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