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UNSATISFIEDCUSTOMER's profile

Visitor

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2 Messages

Friday, March 4th, 2016 6:00 AM

UNRESOLVED OVERCHARGES ISSUE

My company has eight locations. Seven of them only have basic services (1 line/2 phones)The bill should be around $115 per location The HQ has more lines and phones/extensions and internet service. The bill is around $500. Although the prices have been set, more or less, since we signed the contract in July 2015, for the past three-four months, we being overcharged for one of the locations. Instead of $115 we being charge $300, these charges are for equipment and services that we don't have at this location. I have called CARE, regarding this specific issue, at least, three times per month. Always when I first get the bill, and then a couple more times before I send payment. Besides calling customer service, I have emailed managers and the managers' managers. They always assure me that they "have escalated the issue– you should be hearing back from someone soon." The first time I called about this was November 2015, I was told that it would take "Up to two (2) billing cycles to correct the charges". March's bill came yesterday and I still being overcharged. So, I called CARE and they told me somebody was working on my "Ticket" and they were going to contact me soon. I've been hearing this answer for months! I asked if I could speak with a manager, I was on hold for 5min and then they hang-up. I don't know who else I can contact to get this resolved, at this point I am so tired and frustrated, and honestly, enraged. I spent an average of 5 hours a month dealing with Comcast issues related. In the months of October and November, I spend about 3-5 hours per week dealing with several technical problems. Every day they fixed something and messed up something else. It was and endless loop of anger and frustration. And now I have to deal with this!  

 

 

 

Retired Employee

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178 Messages

9 years ago

I sincerely apologize for the inconvenience you have experienced with your billing concern. I will be happy to review your account and get this issue resolved. Please private message me with your Account Number, Service Address, and Primary Contact Number for the account.

Visitor

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2 Messages

9 years ago

Jessie,

 

Thank you for your reply. I've sent you the info you asked for.  When can I expect a resolution on this issue? 

Official Employee

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869 Messages

9 years ago

Please check your private messages for further details on your request.

 

Thank you 

New Member

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2 Messages

9 years ago

I have a similar issue.  I just signed a 2 year contract for Business Internet.  Less than 2 months later Comcast decided to increase the amount.  I have called  the office and emailed my "Rep" -Van Billiard, Brian, and everyone completely ingnores the situation.  Maybe I should contact a News investigative reporter to see if they can get the bill corrected.