Unable to access my businesses Comcast account

It has been 3 months and I still encounter errors trying to access my Business account for our Fiber internet services. We also need to use the workaround website to make the payments on our account. We are unable to download the invoices or see what is happening with our account.

Responses

Comcast_Jorge

Official Employee

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40 Messages

7 days ago

user_17494d Greetings! Thank you so much for using our Forums to contact our us and we are sorry to hear about the issues you are getting wile trying to access your internet.

I would be happy to look into any account specifics with you.

Please send us a direct message with your full name, business name, full address, and phone number to get started.

• Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business"
• - As you are typing a drop-down list appears. Select “Comcast Business" from that list
• - A “Comcast_Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_fa8113

1 Message

I have the same issue, internet was installed and it still says order pending.

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Reply

4 days ago

0

Comcast_Christy

Official Employee

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34 Messages

user_fa8113, hello, and thank you for reaching out via our Comcast Business Support Community. I'm so sorry to hear you're running into the same issue with your internet! I know how frustrating it is when you're expecting your internet to be up and running, and it's still showing as 'order pending' after installation. That's definitely not the experience we want you to have. I'd be happy to take a closer look at your account setup and see why you're still seeing that 'order pending' message. Let's get this sorted out for you!

To get started, could you please send me a direct message with your full name, business name, phone number and business street address?

I'm here to help get this resolved as quickly as possible. Thank you!

To send a direct message:

• Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business"
• - As you are typing a drop-down list appears. Select “Comcast Business" from that list
• - A “Comcast_Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Like

Reply

4 days ago

0