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gm_mi1
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23 Messages

Wednesday, January 21st, 2026

Trying to find out why me cable has been physically flagged for work.


Situation: I'm a rural business customer who works from home.  Several years ago I paid a lot of money to have the Comcast line extended down our road to provide service to my house.  This extension was all underground.  This has been working fine for quite some time now.  Keep in mind I'm the only customer on this line and there are no other customers between me and where this line connects to the trunk line.

So I come home the other day to find the underground line has been flagged along its entire length.  I thought that was odd at the time but didn't really think anything of it.  Today however, a truck pulled into my driveway and the driver said he was there to mark the natural gas lines.  When I asked him why he said "Comcast was planning on doing a relocate."

I'm trying to find out if this "relocate" is going to cause me interruptions as I work from home.  I need at least a bit of a heads up if service is going to be interrupted for a bit.  

Attempting to call Comcast and inquire about the situation has lead to nothing but frustration.  Also note, nobody from Comcast has called/emailed to inform me of any outages, which usually happens.

Does anybody know how to contact the construction and/or facilities teams to find out what is actually going on?

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1 day ago

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Comcast_Gabriel

Official Employee

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318 Messages

4 days ago

 

gm_mi1, Hi there! Thanks for reaching out. As someone who works from home, I can understand the importance of having your services work correctly. I definitely like to be notified if my services will be interrupted, too. At Comcast, we strive in ensuring reliability and the most intelligent Wi-Fi for all of your devices. You've reached the right place. Over social media, we are a team of experts who specialize in resolving service and construction concerns. We can help. Some of the greatest ways to see notifications about interruptions are through the Xfinity app, where you can check for updates and sign up for automatic service restoration notifications. Additionally, we have a "Notify Customer" feature where we can send text messages when an ongoing interruption is resolved. Another great digital option is by checking our interruption map here. If you would like us to research the area and account for upcoming work on our end, please feel free to send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle, Xfinity Support to send us a direct message.

 

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gm_mi1

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23 Messages

@Comcast_Gabriel​ I've sent a direct message.  None of those other options provided any help.  When you call customer service on the phone they seem completely unable to help and also can't connect you to anybody that can help.  I'm not sure why phone support is even offered.

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4 days ago

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Comcast_Sara

Official Employee

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52 Messages

@gm_mi1 - We've received your direct message and will reply to it momentarily, thank you! Sorry to hear about the trouble you've had receiving support. Not to worry, though! Our team would love to look into this and help confirm whatever we can for you today :)

(edited)

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4 days ago

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Comcast_Sara

Official Employee

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52 Messages

1 day ago

Once again, we thank you for reaching out, @gm_mi1. Our team was able to speak with leadership in the field directly and confirm that the ongoing/scheduled construction in your area should not impact your service. I'm glad we checked! We know how important it is to maintain a solid connection, especially working from home, so I'm very glad we were able to look into this for you :) If you need anything else, feel free to start a new post with your questions and concerns. Our Digital Care Team will always be here to support you and your household however possible!

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