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New Member

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2 Messages

Saturday, March 9th, 2024 3:18 PM

Transfering Business Account to Residential

Hi All!

I'm hoping someone here can help! I had been a Comcast for Business customer for a few years as part of the Teleworker program.  I recently switched jobs and wanted to go back to residential services. I've been working with both the residential and business teams. My business account was disconnected yesterday and it sounds like it will take 24 to 48 hours to switch our address from a business to a residential one.

I had no idea it was going to take that long of a time to complete, is there any chance to help speed up the process? Or is it just a matter of taking time to populate the systems? 

Any assistance would be greatly appreciated! 

Official Employee

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42 Messages

4 months ago

@davr

 

Thanks for reaching out I'll be happy to look into your address being changed over to a residential location for your residential services.

 

Could you please send us a  direct message, including your name, account holder name (if different), and the service address so we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

(edited)

New Member

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2 Messages

HI @Comcast_Orland


Thank you for reaching out! I have sent a DM to Comcast_Business as I couldn't find Xfinity Support on the list. If there is a different name I should use, just let me know.

Thanks!

Dave Rollins

Official Employee

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33 Messages

4 months ago

 

davr Thanks again for reaching out to us! I'm glad the process of switching to a residential account has been completed for you. If there is anything else you need, please reach back out. Our Xfinity Community Forums can be found here: https://forums.xfinity.com/ 
Take care!