New Member
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2 Messages
Transfering Business Account to Residential
Hi All!
I'm hoping someone here can help! I had been a Comcast for Business customer for a few years as part of the Teleworker program. I recently switched jobs and wanted to go back to residential services. I've been working with both the residential and business teams. My business account was disconnected yesterday and it sounds like it will take 24 to 48 hours to switch our address from a business to a residential one.
I had no idea it was going to take that long of a time to complete, is there any chance to help speed up the process? Or is it just a matter of taking time to populate the systems?
Any assistance would be greatly appreciated!
Comcast_Orlando
Official Employee
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59 Messages
10 months ago
@davr
Thanks for reaching out I'll be happy to look into your address being changed over to a residential location for your residential services.
Could you please send us a direct message, including your name, account holder name (if different), and the service address so we can get started. Myself or one of my awesome colleagues will respond as soon as possible.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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Comcast_MartinA
Official Employee
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37 Messages
9 months ago
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